Mike Ethridge

“This training was fundamental in reaching corporate goals. It is not enough to simply find talented people; we must develop and retain them in order to attain the service and product objectives that capture and keep customers. This training was focused on “working” managers and was customized to the industry’s challenges. Because of that, it improved morale and confidence in managers, and in turn, produced significant value by creating a clearer picture of what success looked like for the company. The result: properly trained managers made better choices, lowered turnover, and crossed organizational boundaries to work on projects that resulted in significant cost savings and substantial boost in new business.” – Michael Ethridge, Senior Consultant, Airline Visions